Terms & Policies

Privacy Policy

PocketAid keeps all customer information and personal details highly confidential. We and/or our third-party service providers may collect your personal information under the following circumstances only;

1. Any information you provide directly to us.
2. When you place an order for a product via our website or over the phone.
3. From other legal sources.
4. If you register as a member on our website.
5. If you sign up to a competition or Offer.

We do not collect your banking or credit card details when you make payment on the website via PayPal. Please see the privacy policy for PayPal for further details.

For other payment methods: Records of your private banking information will not be stored after payment has been approved.

When you purchase any product, you may receive special offers or related information via the contact details you have provided. If you do not wish to participate in receiving this information, simply email our customer service team between the hours of 8:30am to 5:00pm at [email protected] and we will remove your contact details from our mailing list.

Copyright

All information contained on this website is protected by copyright laws and is under full ownership of PocketAid and its parent company Hearnow Products Pty Ltd. Trademarks, content, certain imagery, and video content are the exclusive property of PocketAid and its parent company.

Terms & Conditions

Your use of this website, pocketaid.com.au, is subject to these terms of use. If you do not agree to these terms of use then you must refrain from using this website or purchasing a product through this website.

1. You agree to use this website only for purposes that are permitted by these Terms of Use, any applicable law or regulation.
2. You agree that you will not engage in any activity that interferes with or disrupts this website.
3. PocketAid attempts to provide only accurate information regarding its products and services, however does not warrant that product descriptions or other content of this site is accurate, reliable or free of error.
4. All prices are shown in Australian Dollars. All items are subject to availability, and we reserve the right to reject an order, and to discontinue products without notice.
5. All refunds can only be provided to the same card from which payments were made. Other methods for refunds can be made at our discretion.
6. When you make an order, you acknowledge that you have the legal right to use the designated card or method, and authorise us to charge your order. We reserve the right to cancel an order where payment is not verified, or is invalid.
7. PocketAid provides a 30-day money back guarantee on all hearing aid purchases, from date of purchase. If you wish to return the product, please call us on 1300 240 114, before returning the product to us. PocketAid does not provide any refunds on any cleaning items purchased separately, unless in the case the goods are faulty. Batteries can be exchanged for other items if they are unused. Return costs are paid for by the customer.
8. Any product not returned within the allowable 30 days from payment will not be able to be returned for credit or refund.
9. In no circumstance shall PocketAid be liable for any damages arising out of the use or inability to use the products supplied by PocketAid, or the website.

Free Delivery

Free delivery applies to the purchase of hearing aids only, or any order that includes a hearing aid purchase (if accessories are purchased with any hearing aid then postage is free). Any accessories only order purchased from the PocketAid Accessories Shop will incur a $10 postage/shipping fee.

Site Policies

We reserve the right to make changes to our site, terms of use and policies at any time.

Delivery

Postage and the delivery of any product will usually take place within 2 – 5 business days once payment confirmation has been received. Orders made on weekends or public holidays may be dispatched at a later day. We expect all orders to arrive at a maximum of 10 working days from which payment for the product is approved and confirmed.

Pre-order Product Terms and Conditions

Only products not in stock or sold out are clearly specified as pre-orders on the buy-now page and all other website pages where the product is available for purchase and adding to the cart. We guarantee delivery by the stated date on each product as shown on the website next to the product available for purchase.

We keep all customers updated on delivery dates, and the date shown is the latest expected date to receive the product. If for any reason your order is not delivered by that date you can choose a full refund of the product. All refunds on the product will be performed immediately in the case of non-delivered pre-ordered products.

30-day Money Back Guarantee on Pre-Order Products

Your 30-day money back guarantee starts from when you receive the goods from us, not the date of purchase.